Ever experience really lousy customer service and wonder why that company doesn't make some serious changes? Make sure you aren't that company -- always seek ways to improve customer satisfaction. Any business's success rides on quality customer service interactions. Studies have shown that 64% of customers have made future purchases from a company's competitor after experiencing bad customer service, so make sure to read up on these five tips and tricks to achieve good customer service.
https://www.livegenic.com/5-tips-and-tricks-to-improve-customer-satisfaction/
Feedback can help cultivate certain behaviors and bring awareness to the things that need work. In theory, feedback is a great opportunity for change. In reality it can be a scary thing for people.
https://www.nicereply.com/blog/receiving-feedback/
Getting useful customer feedback is not nearly as difficult as it sounds–here’s a few strategies the genius product teams at companies like Etsy, Facebook, and Pardot have used to capture actionable customer feedback:
https://community.uservoice.com/blog/collect-customer-feedback/
Whether a small independent business or large multinational company, the importance of customer feedback can never be underestimated. Consumers are becoming ever more discerning, learning what your customers think and feel can be invaluable. And help give your business the edge.
https://avius.com/blog/the-importance-of-customer-feedback/
Brand loyalty is one of the most difficult assets for a business to attain. Or, at least it was. We used to have to rely on customers having a great experience with our product/service, or with our employees. Now, we can give them a great experience, but most businesses still haven’t figured out how to do it.
https://blog.kissmetrics.com/increasing-customer-ltv-and-loyalty/
Most companies that are active on social media are aware of the importance of having a social media manager, a specialist who analyzes and brings their insights and conclusions about the company’s status on social media sites to management. There are obvious metrics and superficial insights that can be gained from a cursory examination of the data generated by social media analytics. However, to dig deeper and find the hidden meanings and value of what is being said requires considerably more effort.
https://www.xerillion.com/2015/08/12/the-hidden-value-of-customer-feedback-from-social-media/
Customer feedback might seem like just a “nice-to-have” marketing asset, but it’s one of the most powerful tools B2Bs use in effective customer marketing. It’s not biased; it uses language that resonates with customers; it’s honest...
https://marketeer.kapost.com/customer-marketing-feedback/
Most companies survey their customers. Whether its a periodic “relationship” or Net Promoter type of survey, an ongoing “transactional” survey that requests feedback following a customer interaction, or even a market research study, companies seem to love surveys!
Take a step back and evaluate if your customer feedback process is effective.
http://waypointgroup.org/best-practices-in-customer-surveys-does-your-survey-add-value/
Happy customers become repeat customers. They can also transform into veritable brand ambassadors, spreading the good news about your services and products to their friends, family and co-workers. For that reason, aiming to make your customers happier is much more than a noble, human endeavour. It actually makes smart business sense.
http://inoutput.io/articles/business/the-power-of-asking-your-customers-for-feedback/
To be a successful company you have to understand the importance of user feedback. The problem arises with how to collect and manage this feedback to improve your products and services. Customer feedback can come from a ever increasing number of channels and in a variety of formats. In this post we will give an in depth view, listing the Pros and Cons of 3 feedback management methods: Email Surveys, Intercepts and Feedback tabs.
http://blog.listenloop.com/pros-cons-of-3-different-customer-feedback-management-methods/
