HappyOrNot, the company behind the smiling customer feedback stands found in the NHS, McDonalds and Heathrow airport, has raised $14.5m (£11m) from investors in its first funding round.
http://www.telegraph.co.uk/technology/2017/10/12/smiley-customer-feedback-startup-happyornot-secures-11m-funding/
Whether the calls are online, coming in through your business phones, or a handwritten letter, make sure you’re paying attention. Negative feedback, when fair and accurate, can allow your company to deal with legitimate problems in a way that makes your business stronger now and in the long run.
https://www.processexcellencenetwork.com/lean-six-sigma-business-transformation/articles/how-to-turn-negative-customer-feedback-around/
Surveys can be dangerous if used wrong, but can be super-powerful if used correctly!
https://sixteenventures.com/psychology-of-surveys/
While customer feedback surveys can help your small business collect a wealth of information, it is important to understand how you can make all that data actionable.
https://www.adp.com/thrive/articles/customer-feedback-5-ways-to-leverage-survey-results-5-389.aspx/
You can indeed get the insights you need, without it involving a huge investment in time. Use these tips and you’re sure to streamline the process of gathering that oh-so-necessary customer feedback.
https://blog.toggl.com/customer-feedback/
Surveying your customers is an efficient and simple way to get pure information straight from the source, and defining the objective of a customer outreach project is one of the most important steps in the survey design process
https://blog.techvalidate.com/10-tips-creating-compelling-marketing-content-customers-5019/
This post will show you how to create a great feedback email that will deliver insights you can use to grow your business.
https://www.campaignmonitor.com/blog/email-marketing/2015/03/collect-customer-feedback-via-email/
Customer feedback is not a new concept; it has been around since the advent of trade. With the increase in social media tools, there are now plenty of ways your customers can tell you about their experience with your products, services, organization and brand.
https://kanzucode.com/blog/make-good-use-customer-feedback/
When you do a Google search, you’ll come across many various customer satisfaction metrics and tools to measure them. But where to start? What exactly do you need to know? How will you get the insights that are useful?
https://surveyanyplace.com/10-metrics-to-measure-customer-satisfaction-the-right-way/
In this post, you’ll get seven actionable ways to ask for quality customer feedback so you can decrease churn, increase sales, and build stronger relationships.
https://www.digitaldoughnut.com/articles/2017/may/get-better-customer-feedback-with-these-7-tips/
